Features

Everything your business needs

Workmatix combines voice reception, scheduling, SMS, and analytics into one AI-powered platform built for service businesses.

AI Voice Reception

Never miss a call again. Workmatix answers every inbound call with a professional AI receptionist that qualifies jobs, captures caller details, and routes inquiries — 24/7 in English and Spanish.

  • Instant call answering with AI disclosure
  • Job qualification and lead capture
  • Bilingual English/Spanish support
  • Automatic failover for maximum uptime
  • Callback capture during overflow or downtime

Smart Scheduling

Let your AI workmate handle appointment booking while you focus on the job. Callers get real-time availability and instant confirmations, with full owner control over hours, blocks, and overrides.

  • Real-time availability with conflict prevention
  • Owner confirm/deny workflow for bookings
  • Timezone-aware business hours
  • Holiday and override management
  • iCal feed for external calendar sync

SMS & Messaging

Stay in touch with customers through compliant, automated SMS messaging. Appointment reminders, booking confirmations, and follow-ups — all with built-in consent management and quiet hours enforcement.

  • 10DLC-compliant messaging
  • DTMF consent capture during calls
  • Quiet hours enforcement (8am–9pm local)
  • STOP/START/HELP keyword handling
  • No message bodies stored — privacy first

Business Analytics

See what matters at a glance. Track call volume, voice minutes usage, booking rates, and team activity from a single real-time dashboard — with alerts when you need attention.

  • Real-time voice minutes and thread usage
  • Usage threshold alerts (70%/90%/100%)
  • Booking and callback activity feed
  • Cost and overage monitoring
  • Mobile-friendly dashboard at 375px